You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.

Under the law, health care providers need to give patients who don't have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.

• You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
• If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.

Previous or current clients have the right to request a copy of their records. Records requests must be made in writing and sent via email to counseling@hopefulfeedback.com or via USPS to:

When requesting records please provide:

1. Client's name and date of birth
2. Current contact information
3. Preferred method of delivery such as via client portal or registered mail.
4. Client signature and date.
5. Legal documentation if the records are being requested by a third party, such as in the case of a minor or an individual who holds power of attorney.

Ohio Counselor, Social Worker, and Marriage and Family Therapist Board

Phone: (614) 466-0912
Website: www.cswmft.ohio.gov

Texas Behavioral Health Executive Council

Investigations/Complaints 24-hour, toll-free system: (800) 821-3205
More info:
https://bhec.texas.gov/complaints-enforcement-faqs/

Texas residents may also file a complaint with the Office of Attorney General by using their Consumer Protection website:
https://www.texasattorneygeneral.gov/consumer-protection

Florida Department of Health: Mental Health Professions

Phone: (850) 488-0595
Contact: https://floridasmentalhealthprofessions.gov/contact/