Previous or current clients have the right to request a copy of their records. Records requests must be made in writing and sent via email to counseling@hopefulfeedback.com or via USPS to:

When requesting records please provide:

1. Client's name and date of birth
2. Current contact information
3. Preferred method of delivery such as via client portal or registered mail.
4. Client signature and date.
5. Legal documentation if the records are being requested by a third party, such as in the case of a minor or an individual who holds power of attorney.

Ohio Counselor, Social Worker, and Marriage and Family Therapist Board

Phone: (614) 466-0912
Website: www.cswmft.ohio.gov

Texas Behavioral Health Executive Council

Investigations/Complaints 24-hour, toll-free system: (800) 821-3205
More info:
https://bhec.texas.gov/complaints-enforcement-faqs/

Texas residents may also file a complaint with the Office of Attorney General by using their Consumer Protection website:
https://www.texasattorneygeneral.gov/consumer-protection

Florida Department of Health: Mental Health Professions

Phone: (850) 488-0595
Contact: https://floridasmentalhealthprofessions.gov/contact/